FAQ

  • WHAT CAN I DO IF MY SAFETY SWITCH TRIPS

    This means that the switch has detected a faulty appliance and, in turn, cut off the electricity. To find out which appliance is faulty, you have to unplug every electrical appliance (remembering fridges, dishwashers, central heaters, pool equipment.) Now, turn the safety switch back on and plug all the appliances back into their powerpoints one at a time until the safety switch trips. The appliance that makes the safety switch trip is faulty and needs repairing or replacing. 

  • CAN I PUT DIMMERS THROUGHOUT MY HOUSE?

    Dimmers can be used to dim all types of light except for fluorescent lighting. New switches will need to be installed to accommodate the dimmer.

  • IF MY WIRING IS OK, BUT I SUSPECT MY SWITCHBOARD IS OUTDATED, DO I NEED TO REPLACE IT?

    Modern-day switchboards come with switch-type circuit breakers and safety switches that help save lives and prevent you and your family from being electrocuted. Not only are these switchboards safer, but they also make resetting circuits easier. Faults and problems are easier to detect, and the chance of an electrical fire is greatly decreased.

  • WHAT IS THE DIFFERENCE BETWEEN SINGLE-PHASE AND 3 PHASE ELECTRICITY?

    Single phase line:    a circuit that consists of three wires – live, neutral, and ground (earth). The main breaker in a single-phase system is a single pole breaker, resembling the others in the panel but with a higher capacity.


    Three phase lines:   a circuit where the main breaker switches off three poles. For most homeowners, this is the equivalent of having three separate main breakers divided among the circuits of the home. There are five wires that normally constitute a three-phase line, although, in many homes, the three phases simply supply the main and sub panels but continue throughout most of the home as single-phase lines. In most homes, there are not many devices that run on three-phase electricity. However, examples may include a three-phase central air conditioner, a three-phase oven, a 3 phase swimming pool pump, or a large-phase hot water boiler.

  • DO THE NEW LONG-LASTING FLUROESCENT GLOBES ACTUALLY SAVE POWER?

    These globes (according to the wattage) save a considerable amount of power, which is noticeable over a period of a year. These globes also last a lot longer than your standard globe. These globes will cost you a lot more than a standard globe but will become cheaper in time.

  • CAN SENSORS BE ATTACHED TO MY OUTDOOR LIGHTING?

    Sensors can be installed anywhere in a home that can be accessed. Some spotlights and flood lights come with sensors as an all-in-one unit, but where there are existing light fittings, a range of different colours and shapes) of sensors can be used.

  • HOW DO I KNOW WHEN MY HOUSE HAS TO BE REWIRED?

    If you suspect your home needs to be rewired (wiring looks old, outdated switchboard with ceramic fuses, loss of power in parts of the house), then it is essential that you get it checked out, as this can lead to fires and blackouts. Old wiring can sometimes be detected by brittle black rubber insulation or even cotton-insulated cables in wooden ducts.

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